Privacy Policy

We collect information you provide directly to us, including: • Name, email address, phone number, and delivery address when you place an order • Payment information (processed securely via our payment partners — we do not store card details) • Account credentials if you create a BIOKYND account • Communications you send us via email, WhatsApp, or contact forms • User-generated content (reviews, photos) you voluntarily submit We also collect information automatically when you use our website: • Device type, browser, operating system, and IP address • Pages visited, time spent, and navigation patterns (via Google Analytics) • Cookie identifiers and session data • Cart and wishlist activity

We use the information we collect to: • Process and fulfill your orders • Send order confirmations, shipping updates, and delivery notifications • Respond to your questions and support requests • Send promotional emails and offers (you can unsubscribe at any time) • Improve our products, website, and customer experience • Detect and prevent fraud or unauthorized access • Comply with legal obligations under Indian law • Personalize your experience and show relevant product recommendations

BIOKYND uses cookies and similar tracking technologies to: • Remember your cart and wishlist between sessions • Analyze website traffic and user behavior (Google Analytics 4) • Measure the effectiveness of our marketing campaigns • Provide personalized content and offers You can control cookie preferences through your browser settings or via our cookie consent banner. Disabling cookies may affect certain website functionality such as cart persistence. We use Google Analytics 4 (GA4) which may transfer data to Google servers in the United States. Google's privacy policy applies to this data.

We do not sell your personal data. We share your information only with: • Courier partners (Delhivery, BlueDart, Ekart, India Post) to fulfill deliveries • Payment processors (Razorpay, UPI networks) to process transactions • Email service providers (Resend) to send transactional and marketing emails • Analytics providers (Google Analytics) to understand website usage • Customer support tools to manage support tickets All third-party partners are contractually required to protect your data and use it only for the specified purpose.

We retain your personal data for as long as necessary to: • Fulfill the purposes described in this policy • Comply with legal, accounting, or reporting requirements • Resolve disputes and enforce our agreements Order data is retained for 7 years as required by Indian tax law. Account data is retained until you request deletion. Marketing preferences are retained until you unsubscribe or request deletion.

You have the following rights regarding your personal data: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal data (subject to legal retention requirements) • Portability: Request your data in a machine-readable format • Opt-out: Unsubscribe from marketing communications at any time • Withdraw consent: Withdraw consent for data processing where consent is the legal basis To exercise any of these rights, contact us at privacy@biokynd.com or via WhatsApp.

We implement industry-standard security measures to protect your data: • SSL/TLS encryption for all data transmitted to and from our website • Secure, encrypted storage for all personal data • Access controls limiting who can view customer data • Regular security audits and vulnerability assessments • No storage of payment card details on our servers While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

BIOKYND products are intended for adults aged 18 and above. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@biokynd.com and we will delete the information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by: • Posting the updated policy on this page with a new "Last updated" date • Sending an email notification to registered customers • Displaying a notice on our website Your continued use of BIOKYND after changes are posted constitutes acceptance of the updated policy.

For all privacy-related queries, requests, or concerns: Email: privacy@biokynd.com WhatsApp: +91 98765 43210 Postal Address: BIOKYND, [Registered Address], India Response time: Within 72 hours for privacy requests Business hours: Monday–Saturday, 9 AM – 7 PM IST For data deletion requests, please include your full name, email address, and order ID (if applicable).