Privacy Policy

1. Introduction

BIOKYND ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and shipping address when you place an order
• Payment information processed securely through Razorpay (we do not store card details)
• Account credentials if you create an account
• Communications you send us (support queries, reviews, feedback)

We also automatically collect certain information when you visit our site, including IP address, browser type, pages visited, and referring URLs via Google Analytics.

3. How We Use Your Information

• To process and fulfill your orders
• To send order confirmations and shipping updates via email
• To respond to your inquiries and provide customer support
• To send promotional communications (you may opt out at any time)
• To improve our website, products, and services
• To comply with legal obligations

4. Payment Processing

All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit/debit card information on our servers. Razorpay's privacy policy governs the handling of your payment data. By making a purchase, you agree to Razorpay's terms of service.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Razorpay (payments), Supabase (database), Resend (email), Google Analytics (analytics)
• Logistics partners: Shipping carriers to fulfill your orders
• Legal authorities: When required by law or to protect our rights

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is retained for a minimum of 7 years as required by Indian tax law.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. These include essential cookies (required for the site to function), analytics cookies (Google Analytics), and preference cookies. You can control cookie settings through your browser. Disabling certain cookies may affect site functionality.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

9. Security

We implement industry-standard security measures including SSL/TLS encryption, secure database storage, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: